Water & Sewer Division

Department of Public Works

Mission Statement

The Water & Sewer Division of the City of Marlborough’s Department of Public Works is responsible for providing the City with drinking water and sewage collection and treatment in a cost effective and environmentally friendly manner that meets EPA and DEP standards.

Billing Office

The Water & Sewer Billing Office invoices water and sewer customers on a systematic basis and reconcile and customer account issues. The office is responsible for issuing all water and sewer bills for the city’s 11,000 users of the water distribution and wastewater collection systems. Usages are determined from meters read in the field or from estimates prepared by the department. Bills are issued monthly to commercial and industrial users and quarterly to all others. Approximately 48,000 invoices are issued annually. Activities includes the following:

  • Processing all billing inquiries and property ownership changes;
  • Issuance of a final bills for property conveyance;
  • Initialization of new accounts.

Staff Contacts

Name

Title

Phone

Michele Mochnoc Higgins

Assistant Commissioner of Utilities

(508) 624-6910