Library Closure FAQs

Updated July 1, 2020
library closure FAQ

When will the library building be open to the public? 

We don't have an answer yet, but we are talking to libraries across the Commonwealth and monitoring local conditions and guidance from Governor Baker’s Reopening Advisory Board to gather input for a reopening plan. We, like many libraries, have implemented Contactless Holds Pickup by appointment in response.  Future updates about MPL’s reopening will appear on our website and Facebook page.

Can I get library materials while the building is closed? 

Yes! We are now offering Contactless Holds Pickup.

Can I get items from other libraries in the CWMARS network?

Yes, the statewide delivery system has resumed on a limited basis. This means that you may be able to get items from some other libraries in the CWMARS network. It is hard to say how frequent deliveries will be and which libraries are staffed and fulfilling holds. Therefore, placing holds on available Marlborough items is still your best bet to get your holds quickly. However, there is no harm in placing holds on non-Marlborough items. Just be aware that you may be waiting longer than usual. 

I can't make it for Contactless Holds Pickup before 5:00 PM. What can I do?

We can now offer two evening slots on Wednesdays: 5:30 PM-6:00 PM and 6:15 PM-6:45 PM. We hope this enables more people to take advantage of our Contactless Holds Pickup service. 

What safety and hygiene procedures are in place for fullfillment of holds requests?

  • Staff wash their hands thoroughly before handling your items.
  • Computers and peripherals used for checkout are sanitized before use.
  • Checked-out items are placed directly into your labeled bag, which is then placed on the holds cart until your appointment time.
  • Appointment times are staggered and limited to allow you to keep a safe distance from other patrons while picking up your holds.
  • All returned items are quarantined for 72 hours before they are made available to other patrons. 

Why am I getting email and text notifications that my holds are ready for pickup if the library is closed?

If you received a notification, your item really is ready for pickup! However, the only way to get that item is to schedule a Contactless Holds Pickup appointment. You can schedule an appointment yourself here or give us a call at (508) 624-6900 (Monday-Friday, 9 a.m.-5 p.m.). 

Can I return library materials? 

Yes, you may return library materials in the outside bins. Please observe social distancing rules if staff or other patrons are there participating in contactless pickup. Please do not return board games, toys, or Wifi hotspots at this time. *You WILL NOT be charged late fees for items held at home since the library's closure.* 

Can I drop off donations? 

We cannot accept donations at this time. Please do not leave them outside the library. 

Is the library moving to the Walker Building? 

Yes, but not this summer. We are completing the library design and will work on developing the construction documents through the end of 2020. Once these documents are complete the project will be shovel-ready. The City will then determine the best date to begin the actual construction. Once we know that date we will plan our move to the Walker Building.  Find all building updates here


So much is unknown right now, but we will do our best to answer any other questions you have about library services. Call us at (508) 624-6900 or email us at [email protected]