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Library Closure FAQs

Updated September 1, 2020
library closure FAQ

When will the library building be open to the public? 

We don't have an answer yet, but we are talking to libraries across the Commonwealth, monitoring local conditions, and seeking guidance from city leadership to create a safe reopening plan. We, like many libraries, have implemented Contactless Holds Pickup in the meantime.  Future updates about MPL’s reopening will appear on our website and Facebook page.

Can I get library materials while the building is closed? 

Yes! We are now offering Contactless Holds Pickup. 

I can't make it for Contactless Holds Pickup before 5:00 PM. What can I do?

We can now offer two evening slots on Wednesdays: 5:30 p.m.-6:00 p.m. and 6:15 p.m.-6:45 p.m. We hope this enables more people to take advantage of our Contactless Holds Pickup service.  

    Why am I getting email and text notifications that my holds are ready for pickup if the library is closed?

    If you received a notification, your item really is ready for pickup! However, the only way to get that item is to schedule a Contactless Holds Pickup appointment. You can schedule an appointment yourself here or give us a call at (508) 624-6900 (Monday-Friday, 9 a.m.-5 p.m.). 

    Can I return library materials? 

    Yes, you may return library materials to the outside bins. All returns will be quarantined for at least 72 hours before being checked in by staff. We apologize for the confusion caused by this delay. Please be assured that all returned items will be checked in FINE FREE.  

    Why am I getting overdue notices and bills for items I've had since before the shutdown? I was told not to return them at the time.

    Please don't be alarmed by automated notices from the CWMARS network. MPL staff is clearing ALL fines on ALL returned items. Just return the items to the outside bins at your convenience and we will take care of the fines. 

    Can I drop off donations? 

    We cannot accept donations at this time. Please do not leave them outside the library. 

    What safety and hygiene procedures are in place for fullfillment of holds requests?

    • Staff wash their hands thoroughly before handling your items.
    • Computers and peripherals used for checkout are sanitized before use.
    • Checked-out items are placed directly into your labeled bag, which is then placed on the holds cart until your appointment time.
    • Appointment times are staggered and limited to allow you to keep a safe distance from other patrons while picking up your holds.
    • All returned items are quarantined for 72 hours before they are made available to other patrons.

    Is the library moving to the Walker Building? 

    Yes, but not this summer. We are completing the library design and will work on developing the construction documents through the end of 2020. Once these documents are complete the project will be shovel-ready. The City will then determine the best date to begin the actual construction. Once we know that date we will plan our move to the Walker Building.  Find all building updates here. 

    So much is unknown right now, but we will do our best to answer any other questions you have about library services. Call us at (508) 624-6900 or email us at marlboroughreference@cwmars.org.