Colonial Power Group, Inc. would like to make the City aware of an issue that was brought to our attention yesterday. When consumers participating in Marlborough's Community Choice Power Supply Program ("Program") receive their National Grid bills this month, instead of seeing the anticipated on-bill messaging which indicates their account is being switched to Verde Energy ("Verde"), they may see the following:
"Our records indicate that you have switched your supplier option to National Grid Basic service Supplier. If you have been switched without your authorization, a formal complaint can be filed with the Department of Public Utilities."
Colonial has reached out to both National Grid and Verde to confirm that every account that was enrolled in the City's Program with TransCanada has been switched over to Verde and both companies have confirmed that all participating accounts have been transitioned. National Grid is researching the root cause of the erroneous message. Colonial has posted the following notification on its website:
"Colonial Power Group has been notified that consumers previously enrolled in Marlborough's Community Choice Power Supply Program with TransCanada may see the following messaging on their bill: "Our records indicate that you have switched your supplier option to National Grid Basic service Supplier". Colonial Power Group has confirmed with National Grid that the message was posted in error and that all accounts previously enrolled in the City's Program are still enrolled in the City's Program with Verde Energy as the Supplier. If you were previously enrolled in the City's Program, you still are enrolled and NO ACTION IS REQUIRED."
As always, anyone with any questions or concerns may contact Colonial directly at (866) 485- 5858 ext. 1.
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