Report a Problem - Commonwealth Connect
Now you can help report non-emergency problems to the City of Marlborough from your smartphone, tablet, or computer, thanks to our new partnership with Commonwealth Connect. Use Commonwealth Connect to report issues such as:
- Drainage/Storm Drain
- Illegal Dumping
- Parks Issue
- Street Light
- Traffic Signal
- Traffic Signs
- Tree Issue
- Water or Sewer Issue
- Odor Complaint
You have to option to upload a photo with each service request, as a visual reference to help communicate the need to staff. Customer service requests are routed to city staff to help answer questions and provide solutions.
The widget above allows you to make service requests, and well as discover existing problems that have been reported, from your desktop computer. To report an issue:
- Make sure the Report tab is selected .
- Drag the map marker to the location of your issue, or type in the address directly.
- Click Next.
- Choose a service request Category from the drop-down menu that matches your issue.
- Enter a Title (required), additional Description (optional), and attach an Image (optional).
- Click Submit.
Commonwealth Connect is available for download as on app on the following platforms:
City staff responds to Commonwealth Connect requests during regular business hours. If this report comes in on a holiday, weekend or after-hours, it will be read on the next business day. PLEASE NOTE: Commonwealth Connect is not to be used for emergencies. For urgent matters that require immediate attention or a police response, call 9-1-1.
Once you have sent a report, you will receive email communication acknowledging your service request. You can continue to check on the status of the issue online. Once the work is complete or the issue has been resolved, you will be notified by email as well.
For technical support with the SeeClickFix platform (web or mobile), please email email@example.com.