Frequently Asked Questions
Where do I pay my water and sewer bills?
Water and sewer bills can be paid at the Collector's Office located on the first floor of City Hall, 140 Main St. Marlborough.
Or you can go to MCC eBill: |
eBill improves the bill payment process by allowing users to electronically send and receive bill and payment information using convenient, cost effective, and secure state-of-the-art technology. The web address for this service is: http://www.mcc.net/ebill/ |
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Who do I contact if I question my bill?
If you have a question about your water or sewer bill, you can contact the Water Registrar's Office at 508-460-3745.
What do I do if I suspect my water meter to be wrong?
If you suspect your water meter to be wrong, you can contact the Water and Sewer Division at 508-624-6910 Ext 7400. They will schedule an appointment to remove the meter and bring it back to the DPW to be checked. We recommend the property owner observe the test for a comfort level that the meter is correct. If the meter is found to be running accurately within two percent (2%), the property owner will be charged as follows: first call, no charge; second call, five dollars ($5.00); third call and each additional call, ten dollars ($10). If the meter is inaccurate, there will be no charge.
Who do I contact if I suspect a water leak or sewer backup?
During normal business hours (7:00 AM - 3:30 PM Mon-Fri), you can contact the Water Division Office at 508-624-6910 Ext 7400. Outside of these hours you can contact the Police dispatcher at 508-485-1212. He will contact the Department's Call-Man to investigate the situation.
Who do I contact if I have water quality questions?
If you have water quality questions, you can contact the Senior Treatment Chemist at 508-624-6919. He should be able to answer your questions. If he is unable to answer the question, he will research the matter and respond when the answer has been obtained.
How much do water and sewer connections cost?
Water and sewer connection fees are available on this website under Water Regulations, Section 194-11, for water connection fees and Sewer Regulations, Section 161-4, for sewer connection fees. Note: Sewer connections to the Westerly Wastewater Treatment Plant are also subject to the Interim Sewer Connection Policy. Since Marlborough is at its capacity to the Westerly Plant, this policy has been instituted to assist in creating usable capacity by removing inflow and infiltration, or identifying a flow diversion project that would transfer flow from the Westerly Plant to the Easterly Plant.
How can I obtain fire hydrant flow test information?
A flow test on a fire hydrant can be performed by contacting the Water and Sewer Division (508-624-6910 Ext.7400). A fee of $100.00 is charged for each flow test. If the Division has record fire flow information, there is no charge for that information.
Who do I contact if I have high or low pressure at my home?
Questions about high or low water pressure can be addressed to the Water and Sewer Division (508-624-6910 Ext.7400). They will schedule a Water Divison personnel to investigate the situation.
Where can I get a water Meter?
The City is in the process of converting the water metering system to an automatoc meter reading system. As such, only Neptune meters will be acceptable. The local distributor for Neptune meters is Ti-Sales , telephone #978-443-2002. They will be able to provide you with a meter that will be compatible with our reading system.
What is a Cross Connection and do the DEP regulations apply to me?
A Cross Connection is any actual or potential physical connection or arrangement between a pipe conveying potable water from a public water system and any non-potable water supply, piping arrangement or equipment including, but not limited to, waste pipe, soil pipe, sewer, drain, other unapproved sources. The regulations currently do apply to residences however, the city program only monitors commercial and industrial businesses. It is the residentiqal propertry owner's responsibility to assure lawn irrigation systems, and other installations that could compromise water supply, comply with DEP regulations.
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