Mission: To invoice water and sewer customers on a systematic basis and reconcile and customer account issues.
Activities: The department is responsible for issuing all water and sewer bills for the city’s 11,000 users of the water distribution and wastewater collection systems. Usages are determined from meters read in the field or from estimates prepared by the department. Bills are issued monthly to commercial and industrial users and quarterly to all others. Approximately 48,000 invoices are issued annually. Activities includes the following:
w Processing all billing inquiries and property ownership changes;
w Issuance of a final bills for property conveyance;
w Initialization of new accounts.